Touch of glass... at once primitive and sophisticated.

After years of conscientious, selfless research, I’m pleased to announce that I have finally discovered the perfect wine glass. It’s called Essence, and was designed by Alfredo Häberli for the celebrated Finnish glassware and ceramics company Iittala.

What’s so great about it? Working on a book about modern Finnish design for Nokia a couple of years ago, I came to appreciate the beautiful functional simplicity inherent in all manner of products from that part of the world. As I wrote at the time, Finnish design has “a touching, unpretentious simplicity that is at once primitive and sophisticated; lines, forms and materials aligned to the natural world; a purity and integrity that speaks directly to the soul.” Sounds good... shame it never made it to the printers.
Here’s the cutely animated result of a short script we wrote recently to explain QuidCycle, a new ethical peer-to-peer lending programme. totalcontent was brought in by branding agency Collider to help with launch materials for this new venture — and to write their website too. The aim was to take the fear factor out of money by using reassuringly friendly, accessible language.


Strange yet gratifying when something you've written pops into your email inbox unexpectedly. Here's a little something we crafted recently for Godiva, the luxury Belgian chocolatier. Sweet.






Over the past 18 months or so, we’ve been working extensively with branding consultancy Bostock & Pollitt, mainly on (London) property projects. Their particular strength is unearthing something unique about a given development, and then bringing this to life through their branding ideas. We’ve been helping out by expressing B&P’s creative theme in words, naming, straplines, developing an appropriate tone of voice, and then creating copy for digital and printed collateral.

One of these projects was Devonshire Square, an architecturally diverse campus with 630,000 sq ft of office space, shops, homes, restaurants and bars, tucked between the City and Shoreditch.


It all started with a slightly skewed phrase that popped into my head one day for no reason... ‘A leopard never changes his spats’. This conjured a comical image of a dapper feline with an immaculate top hat and cane but inexplicably dirty footwear. A children's illustrator could have a field day, I thought.



Building on the theme, I racked my brain for more well-known sayings, and made a rule for myself... each idiom could only be changed by a single letter. And then I came up with a title that explained the concept by almost acting it out — ‘From Idioms to Idiots — How One Letter Can Make All The Difference’.
Much of the summer of 2013 was spent working on the prospectus for Haileybury (or more properly Haileybury Imperial and Service College), a leading co-ed private school in Hertfordshire. Its alumni include former Prime Minister Clement Atlee, author Rudyard Kipling, and more recently, Batman film director Christopher Nolan.

We were drafted in by design company hat-trick to provide words around the theme of a 'day in the life' of the college, quite a radical approach for an institution of this kind. In reality, the times of the day became pegs on which to hang different aspects of the school, from its emphasis on 'co-curricular' activities, to the benefits of boarding, to its impressive facilities. Underlying all this was the idea of promoting a broad, joined-up education, which offered more than just academic excellence.
To the letter... publicity poster for the fictitious 'Dig It Festival', calligraphy by Ann Bowen
It’s been a while since I took part in a collaborative project with 26, the writer’s group I co-founded with seven others ten years ago. ‘26 Words’, was a kind of reprise of ‘26 Posters’, one of our very first efforts, which randomly paired writers with designers, gave them a letter of the alphabet and asked them to go off and produce a poster together. Back then I got editorial design legend Derek Birdsall and the letter I. Both wonderful.

This time round 26 writers were paired with 26 lettering artists from the crafts-based lettering association Letter Exchange. I was teamed with the hugely talented calligrapher Ann Bowen and given the letter D, but there was also a twist this time. In a slightly shamanistic ceremony held in the basement of the Betsy Trotwood pub in Clerkenwell, we were asked to stick a knife into a dictionary to pick out a word starting with our given letter. In our case, the tip of knife pointed to ‘dig’.
Christmas seems to have come early at totalcontent. Last week we brought you Royal Mail's Madonna and Child stamp presentation pack. This week, we unwrap the children's Christmas stamp competition pack, charmingly designed by our good friends at NB Studio.

Here, we were asked to tell the story of the nationwide hunt for designs striking enough to grace first- and second-class during the 2013 festive period. The challenge was open to children in the UK aged 4–11, and there were prizes of £100, £500 and £1000 to be won. This is only the third time Royal Mail have staged a kids' stamp competition, and the response was overwhelming, with over 240,000 entries covering all kinds of Yuletide subject matter in every conceivable style.
I’m really pleased to have contributed to this rather classy pack showcasing this year’s Madonna and Child Christmas stamps. The set of five (plus two extended large-letter stamps) feature depictions of the Virgin Mary and Jesus through the ages, as well as a specially commissioned (and strikingly beautiful) new painting by neo-Coptic artist Fadi Mikhail, which sits on the £1.88 stamp. I helped Royal Mail tell Fadi’s story, including his tutelage under neo-Coptic master Isaac Fanous; his process and thinking; and the heavy symbolism of this very prescribed genre of painting. On the reverse side of the sheet, there’s a potted history of Madonna and Child paintings by art historian Rowena Loverance. You can get hold of a special Christmas presentation pack, designed by Robert Maud and Sarah Davies here. Or of course, pick up Christmas stamps for all your cards from your local Post Office.

What a 17-year-old book on the language of technology means today.

On Saturday mornings, I’ll often be found in Leamington’s Oxfam Books and Music on Regent Street. It’s a great place to pick up second-hand vinyl and old Penguin paperbacks, and you never quite know what you’re going to find.

The other day I snaffled ‘Wired Style — Principles of English Usage in the Digital Age’ for a couple of quid, which got me thinking not only how rapidly English is evolving now, but how technology is constantly changing the way we write and speak. It was ever thus, I suppose, but these days it’s happening at warp speed. Doing what I do, I’m a bit of a sucker for style guides, and own everything from the Economist and the Guardian, to Oxford and Fowler’s. But ‘Wired Style’ has a different agenda, proclaiming itself a celebration of writing that “jacks us into the soul of a new society”.
Supple and demand... Jamie Ellul’s clean, copy-focused website
A small-but-satisfying job for the newly formed Supple Studio. This is the latest incarnation of the hugely talented and affable Jamie Ellul, latterly of Magpie. Branching out on his own and making the move to Bath from London, naturally enough, he needed a website to set up stall and tout his wares.

Jamie already had a pretty clear idea of what he wanted to say, but brought us in to refine, edit and add our own thoughts to his rough draft. We tried to keep the overall tone friendly-yet-professional, confident without being arrogant.

We particularly like the simplicity of the Supple website, and how the bold words take centre stage. The Supple logo, based on a section sign glyph in the typeface Bella, is pretty smart too.

Often, writing for designers can be tortuous. I remember a certain ‘About Us’ paragraph taking six months to get approval as it did the rounds of everybody at the agency. Fortunately, this project went beautifully smoothly. We hope Jamie’s exciting new venture does the same.

Bucket... just add content
On Wednesday, the totalcontent Twitter account had a new follower called Content Unlimited. And on the very same day, I was contacted by a Chinese domain registration service enquiring whether I claimed the rights to the name ‘totalcontent’ as an international brand, or the domain names for China, India, Hong Kong and Japan.

Suddenly, it seems, our 12-year-old company name has (global) currency.

As it happens, I’m a bit conflicted about totalcontent these days. Because, as with so many words (or conjunctions of words), its context and meaning has changed. As someone who spends a good deal of time naming things for clients — we’ve come up with everything from shirts to colleges to mobile phones and a cheese — it’s perhaps something I should be more wary of… but on the other hand, there’s not a jot you can do about it.

‘Content’ has an entirely different connotation than it did a dozen years ago. I originally homed in on it because of the slight play on ‘content’ = ‘what is contained’, and ‘content = ‘peaceful happiness’. But today it tends to just mean stuff, filler, goop… if a website is a bucket, then content is the stuff you fill it with — generic pictures, words, headlines, links etc. It’s become a tag with no romance or resonance — you buy content by the yard, it fills the space, no more no less.

But clearly, this doesn’t put too many people off. Content services have come to contaminate the Internet, selling words as a commodity — off-the-shelf articles ‘optimised for SEO’, or new material ‘competitively priced’ by length or quality level. A quick Google search unearths Content Now, Star Content, Constant Content, Pure Content, Snappy Content Writing (could be snappier), Content Equals Money, Content Proz, and many, many more. Occasionally I get emails from similarly named companies offering to help out with my content. Thanks for that.

I’m not going to throw stones in the dark. For all I know, Content Equals Money may have the verbal virtuosity of Jane Austen. I’ll just observe that there’s a difference between buying a suit from Burton or Savile Row. Ours tend to fit a lot better and don’t fall apart at the seams so readily.

The word ‘copy’ is one step up from ‘content’ — functional and commercial, but at least honed and targeted. And ‘writing’, of course, implies real craft and dexterity, the ability to create light and shade, achieve emotional nuance, make people chuckle or empathise.

So all in all, the service we offer couldn’t be further removed from providing ‘content’. You’d hope that people think of our name as a kind of knowing, post-modern joke, a clever anti-name that flies in the face of the word’s current meaning. Like Andy Warhol’s Factory or Factory Records, hotbeds of creativity and originality with a wink in their nomenclature.

Next week, maybe we’ll move on to the ‘total’ bit.

Just a quick nudge to let you know that the new Repeat Repeat website has gone live. Our friends Mark Faulkner and Gill Naylor have run this wonderful design and ceramics company since they left college back in the 1980s, producing fine bone china mugs and crockery with a quirky contemporary twist. It’s all beautifully hand made in Staffordshire, the heart of the Potteries.

totalcontent were delighted to help out with words for the website, and especially taken with the new Alphabet range, which we’re sure will go down a storm with letter-crazy graphic designers. In case you’re wondering, the typeface is Orator (all lower case apart from the L, which looked decidedly odd). And you can order a gross of them for your studio here.
I held off from listening to the new David Bowie single for as long as I could. I wanted the media noise to die down and to make up my own mind. But I was also worried about being disappointed. Like the retired boxer’s ill-judged comeback, or the faded matinee idol who can’t resist another movie, there was a distinct possibility that Bowie had lost it, or was finally a man out of time. The longer I kept away from ‘Where Are We Now?’, the longer Bowie’s spell would remain intact.

Digitised... Bowie and friend reminisce about the old Berlin days.
But when I finally took the plunge, I was relieved. The song itself had a haunting, elegiac quality, an evocation of lost love and lost times. Where once Bowie cut up random phrases to create an overblown world of sci-fi fantasy and psychodrama, here we had low-key fragments of memory — faraway places and faraway people, faded and muffled. The man’s many masks had been removed at last… he was seemingly speaking from the heart rather than through some artfully constructed character. All rather beautiful and touching.
That’s my Coy... the face that launched a thousand ads
On Wednesday afternoon, I skipped along to IPC’s offices just behind Tate Modern, to hear a talk by my old mate, the commercials director Mark Denton. As you may or may not know, Mark is one of Adland’s brightest and most enduring talents, or as he puts it, “just about getting the hang of this advertising lark after 30 years playing around at it”. 

Although Mark has been perfecting his highly entertaining spiel at various ad agencies in London and New York over the past months, this was the first time he’s been let loose on a non-advertising audience, and he was moderately nervous at the prospect.

Never knowingly understated, Mark cut his typical dash in a tailored navy suit, fairground bling rings, and finely tweaked moustache. Following a loose structure, he spoke without notes for 90 minutes, charming, amusing and (yes) inspiring a packed auditorium with his anecdotes and observations.

I was already very familiar with Mark’s bulging portfolio, so I won’t list his greatest hits here, but rather recall six pearls of wisdom he served up. Bear in mind that these are just the pointers that I came away with, and they were by no means delivered in such regimented style.

1 Advertise yourself. Though steeped in advertising, many creative teams are surprisingly lax about getting themselves noticed. Mark has developed a series of ploys and strategems to help him stand apart… if he’s visiting a client he often wears a bespoke track suit with  ‘Denton’ in fairground type emblazoned across the back, so everyone knows who he is. When his commercials company Coy has news, he sends out a bill poster, tied to a rubber brick with a ribbon. 

2 Do your own thing. Mark can’t resist a personal project. He’s brought out a range of tweed jeans, two magazines, several exhibitions, and a book on Mexican wrestling. Though he never skimps, generally he hasn’t lost money… they’ve either been picked up, fed into paid work, or developed an unexpected life of their own. Like the portraits of ‘Edwardian footballer’ Nobby Bottomshuffle (Mark dressed up), which ended up in the National Football Museum in Preston.

3 Let your love shine through. As a child, Mark was obsessed with telly adverts, comics, and his John Bull printing set, and these have continued to inform and inspire his work. His style often has a kitschy, overblown quality to it — always combined with a knowing wink. He describes his natural aesthetic as “schoolboy jokes with a high-end finish”. Actually, this look is very prevalent at the moment, but Mark’s almost painful attention to detail sets his work apart.

4 Don’t be afraid to ask. Mark rather disingenuously claimed that he had no particular talent, but knows a lot of people he can rope in as necessary. Creative people will jump at the chance to be creative — ask them to contribute to an exciting project (even for free), and the chances are they’ll say yes. When he was putting together a magazine, Mark not only sold all the ad space, but persuaded some of London’s top teams to create one-off ads.

5 Always return a favour. In the creative community, you need the breaks to make your mark, whether that’s a recommendation, or a job, or an introduction. Mark’s talk was full of people popping up when you least expected them… like the recently graduated photographer Mark commissioned, who many years later asked him to become a partner in his commercials company.

6 One thing leads to another. Mark’s career has been full of wonderful happenstance, curious connections and seeming to be at the right place at the right time. It’s like a spider’s web of opportunity, magically spinning out from the centre. But there’s a reason for this… Mark doesn’t just talk about doing things, he actually does them. Once they are out there, they take on a life of their own, propelled by the force of his personality.

As announced at the talk, I'll be writing a book on Mark's work later this year. He said so, which means it's definitely going to happen. Can’t wait. 

Mark Denton is a founder and director at Coy Communications. 
At this time of year, when the print edition of Design Week was still around, I’d often be found rounding up the best and the worst of the Christmas cards on offer. I would have been checking out the goods for personal consumption anyway, so this was the perfect way to kill two partridges with one stone.

But rather than beat around the holly bush over 350 words here, I’ll reveal my chosen designs for 2012 without the sound of drummers drumming or pipers piping. The chosen are from Oxfam, who’ve come up with the ingenious idea of not only recycling paper, but recycling designs too. Taking a dip back into their seasonal archive, they’ve plucked out some old favourites, which they’ve branded ‘vintage’ cards.

The two that particularly caught my festive eye were an illustration of the Magi by Douglas Hart from 1972, and a graphic star with some nifty blind embossing by an uncredited designer from 1987. These, we’re informed on the back, have been re-released to celebrate 50 years of Oxfam Christmas cards.

Last year alone, Christmas card sales helped the charity raise the equivalent of a two-year programme in Bangladesh, helping over 11,000 people to earn a better living and protect themselves during emergencies. So delete the impersonal e-cards, dust off your old fountain pen, and help Oxfam celebrate half a century of graphics and good works.

If you are looking for a seasonal round-up of 2012 Christmas cards, you could try this one from Red magazine. The retro family card from the V&A gets my vote.


The Royal Mail Year Pack is the feisty little brother of the Year Book. It includes all the past year’s pictorial stamps, plus a quick run-down on the subject that inspired them. This is the tenth one I’ve written, and while it’s not a Marathon like the Year Book, it’s still a testing 1500 metres. You have around 200 words to cover anything from Space Science to Charles Dickens to British comics. Which means keeping the words punchy yet informative, finding an interesting angle, and casting a small but incisive spotlight on the subject in hand.

For the designer, it’s an equally demanding task. They need to encapsulate the visual spirit of 100 or so stamps on the front and back of a simple fold-out. This year, Magpie Studio did a sterling job of not only of bringing such disparate material together, but also in expressing a sense of British pride in the year of the Golden Jubilee and the Olympic Games.
Bye-bye to bylines... in commercial writing your words aren’t your own
A couple of years ago, I spoke at a D&AD copywriting event. During the Q&A session at the end, I was asked whether I felt threatened by a new generation of talent coming through. In a rare and rash moment of of bravado, I answered “no, of course not”. But having had a few months to chew it over, I think a more balanced (if less illuminating) answer would be “I don’t know”. 

The point is, in commercial writing the author is very rarely credited. I occasionally read copy that makes me smile or prompts a pang of envy. I read plenty that makes me cringe. But, unless I happen to know who’s ‘in’ with the client or design company involved, I have little idea who to pat on the back or poke in the eye.
A Fieldingesqe romp set in belle epoque Amsterdam, Pleasure Seeker is the story of devilishly handsome country boy Piet Barol’s introduction to the mores (sexual and otherwise) of the big, bad city. An incorrigible charmer who manages to turn any situation to his advantage, the libidinous Barol is hired as a tutor to the son of a wealthy hotelier, and quickly sets pulses racing upstairs and downstairs. South African novelist Richard Mason writes with a deftness of touch and fine eye for historical detail. One online reviewer described HoaPS as “smutty and pretentious”, which is probably why I enjoyed it so much. The cover is excellent too. A sequel is apparently already in the works, and if it isn’t made into a movie soon, I’m a Dutchman.

Were delighted to have played a part in the recent relaunch of Reeve. Theyre wood flooring and fittings specialists based in Norfolk, who work extensively with architects and designers.

Thats how they fell in with the good folks at Felt Branding, who duly persuaded them to undertake a complete brand overhaul that would chime better with their main client base. Felt created a light, contemporary identity system, making it easier for clients to understand the Reeve range and specify accordingly. The rebrand included an ingenious r logo that also manages to look like a tree.










































It fell to totalcontent to develop Reeves tone of voice and write website and sample book copy. We wanted to put over the companys deep appreciation of wood as a material, as well as their knowledge and experience. All wrapped up in a friendly accessible style, of course. The website was developed by Mesh London, while the sample book was immaculately printed by Generation Press, the go-to printers for the design cognoscenti.

It was great to get a write up and name check on the CreativeReview blog too.